Our Support

Our Support

CRESCENT TELE SOLUTIONS PVT LTD Help Desk Management System Provides End-to-End support using their internal Help Desk system. Here, admin act as a help desk head / consol operator to solve the issues with the support of Team & Service providers. At that time they are following the normal help desk procedures with the following features.

Our Support @ a glance

  • Email
  • Phone
  • Chat
  • Social Media
  • Self service portal
  • Forums
  • Forms Embedded
  • Help Desk Admin / Consol operators getting Customizable Reports.
  • Schedule Reports
  • Graphics Dashboard.

Finalized desired result or the solution of the problem’s details forwarded to the management through gateway SMS or Business Mail. Using our Mobile Responsive Software, Management can easily track the ongoing status frequently.